Nearly 80% of the cloud service providers I have spoken with have told me that they either have very generic SLAs in place for their customers or that they don’t have any formally stated SLAs for customers at all. On the other side of this equation, businesses engaging cloud services have also reported that, by and large, they simply sign and accept the contracts that the cloud service providers present to them. This begs the questions of whether SLA definition and adoption is lagging cloud services.adoption—and whether it is OK if it does.
Network Computing