We’ve all had our share of misfortunes with IT devices and services that have failed to perform as expected in an increasingly information-centric world. But as much as we may want to fault the technology, it appears that we are to blame in the majority of cases, at least as far as data-center outages. The solution is not to replace humans with lights-out automation, but provide better training, processes and procedures, says Julian Kudritzki, vice president of the Uptime Institute. “It’s the same things over and over causing the failures, either the lack of processes, procedures and training, or the procedures are not followed.”
Network Computing