Complex service level agreements (SLAs) have long been the norm for upholding performance and uptime guarantees for traditional on-premises applications and old-world hosted apps. But experts say when it comes to the shared resource world of cloud-based software, enterprise IT must rethink its tried and true notions for IT contracts.

While SLAs for traditional IT services are typically highly tailored to meet the unique uptime, performance, and availability requirements for a particular app
Network Computing