When it comes to IT, Ohio’s Department of Developmental Disabilities (DoDD) wants innovation. So when the agency’s IT manager went looking for a way to manage the new virtual desktop infrastructure, he looked for innovative solutions. “In our agency, we know we have to innovate. And one of the ways we work is we look for innovators in the industry,” says Kipp Bertke, IT manager for the Ohio DoDD, which oversees a system of support services for 80,000 people with developmental disabilities.
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