Smart phones need to be easy to use, stable, and reliable. Glitches, bugs, and poor application designs are frustrating to users who simply want to make a phone call, look up directions, or reply to an SMS. Google’s Android is a great OS, but it has significant problems. If Google doesn’t address them, it will become irrelevant. Don’t tell me “I’m the product not the customer.” I paid for my Android phones. Google is the face of Android. I am the customer.
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