Having spent the last week at perhaps the world’s largest Information Technology Services Management (ITSM) conference, my eyes were opened a little wider to some pretty amazing transformations afoot across the IT landscape. I did come home feeling a bit uneasy about the future of my day job as an IT professional. I also came away with both an appreciation for the ITSM consulting and training company Pink Elephant and an equal part confusion about some of the mixed messages I heard at this most excellent of events. Given that much of what was discussed hits squarely at how mobile technology and its use is causing a sea change for IT, I feel compelled to share what I took away from the conference.
Network Computing