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Will IT Departments Disappear By 2020?


IT as we know it could disappear by the end of the decade, killed off by the relentless consumerization of technology.

If it does disappear, that will be a problem, because it’s the chief information officer who is best placed to use technology to change business and break down internal organizational barriers.

These and other thought-provoking ideas about the future of IT came from Forrester Research at its CIO Forum held in London this week.


“CIOs are in a unique and potentially powerful position for business transformation,” VP and principal analyst Marc Cecere told European IT leaders. “After the strategy phase, 80% of the work and activity falls under the role of the CIO, so a strong role for a CIO is a given.”


But, he cautioned, the CIO needs to “to understand their base of power.” By that, Cecere seemed to mean that CIOs need to know how they are perceived by their company — as an order-taker (a “soldier”) or as a more dynamic transformation agent — and act accordingly.

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